Frequently Asked Questions
Everything you need to know about our premium nuts, candies, and gift baskets.
How do you ensure the freshness of your nuts and dried fruits?
We source our products from top-tier growers and maintain strict climate-controlled storage. Most of our nuts are roasted in-house in small batches and heat-sealed immediately to ensure maximum crunch and flavor upon arrival.
Are your products Kosher certified?
Yes, a vast majority of our products are certified Kosher. Please look for the specific Kosher symbol (such as OK, OU, or CRC) on each product page for detailed certification information.
What is your policy on shipping heat-sensitive items like chocolate?
During warmer months, we recommend selecting expedited shipping. We use insulated packaging and cold packs for chocolate items to prevent melting, though we suggest ensuring someone is available to receive the package immediately.
Do you offer options for customers with specific food allergies?
While we offer many gluten-free and dairy-free options, please be aware that our facility processes peanuts, tree nuts, wheat, soy, and dairy. Cross-contamination is possible, so we advise caution for those with severe allergies.
Can I customize a gift basket for a corporate event or special occasion?
Absolutely! We specialize in corporate gifting and custom arrangements. You can contact our concierge team to select specific items, add personalized ribbons, or include branded gift cards for bulk orders.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order is damaged or doesn't meet our quality standards, please contact our customer service within 7 days for a replacement or refund.